Accurate Hearing Privacy Policy

Privacy of our patients’ personal information is important to us. We are committed to collecting, using and disclosing personal information responsibly.


Personal information for our purposes is; that information necessary for the provision of professional hearing health care services provided to you, and information necessary to administer this audiological practice. Personal information includes all that information provided by you to us on our patient information/health/medical history form at the first visit and any subsequent visits. Personal information may also include any information provided by you to us during the normal course of communication between patient and Audiology staff. We will use and disclose only information provided to us by you or another person acting on your behalf.


We are committed to protecting your personal information. We have established and implemented a variety of security measures to properly manage and safeguard your personal information from loss, theft and unauthorized access. Access to your personal information shall be on a need to know basis.


Your personal information shall be disclosed to only those who have a need to know and the specific information disclosed shall be restricted to only that information relevant to the recipients need to know. Those who have a need to know include other audiologists and health care providers (i.e. ENT Consultants, personal physicians). Further, the personal information disclosed to Audiology benefit providers is limited to only that personal information required by the provider. You may at any time designate any restrictions as to whom we may disclose your personal information or restrict the content of a disclosure.


We will retain your personal information for the period necessary to continue providing hearing health services to you, and for its related administration. We will destroy information in a secure manner when the information is no longer necessary for the provision of hearing health services and is not required to be retained for compliance with provincial or federal regulations or statutes.


We are committed to providing you with open access to your personal information held by us. You may at any time ask us to see your records held by us and to request amendments to that information. We will provide access to you within a reasonable timeframe recognizing your desire for the information and our need to carry on our practice with limited interruption.


Should you have any questions comments or concerns, please bring them to my attention or the attention of our privacy officer. We will be pleased to assist you.